Filter guides
Document Templates – Using Tags in ODF/OOXML Templates
fields of the CRM modules. An admin can manage the document templates in Settings → Document Templates. The tags can be used in ODF/OOXML templates and when used in the…
Managing and Creating Document Templates
Creating Document Templates You can manage RTF, PDF, Excel (XLSX) and ODF/OOXML templates used in the CRM system in the Document Template settings: Settings → Document Templates. In the settings…
Document Templates – Convert ODF / OOXML to PDF
templates, see Managing and creating Document templates. Creating the conversion tool The conversion tool is created in Document Templates settings in Settings → Document Templates. In the main view, a…
Email Templates
The emails used with the modules and features mentioned above are based on the email template selected. You can manage email templates in Settings → Email Templates. Creating Email Templates…
Q&A Templates
QA templates. In QA templates’ settings you can either edit an existing QA template or create a new one, depending on the need. A new QA template is created by…
Configuring GDPR Tools
…information directly from the contact card in CRM. For more information about creating document templates, see Managing and Creating Document Templates, and for information about writing tags, see Document Templates…
Automatic Emails
In the Email Templates’ settings (Settings → Email Templates) you can create new and edit existing email templates. The email template determines the email sent to the contacts of the…
Managing and Setting Up Invitation Events
…Creating an Invitation Template More information about creating email templates is in the guide Email Templates, but below there are a few remarks concerning especially invitation events. Invitation event needs…
Content Management in Email Contact Portal
template determines whether the template is usable when creating a new email – the template must be active to be shown as an available templates. HTML Note! The template (or…
– CONTENTS –
…— Automatic Emails Setting up emails sent automatically from Target Groups or Campaigns modules. Document Templates Creating and editing document templates used in modules. — Document Templates – Convert ODF…
Module Tool Parameters and Settings
…module tools Email document template (Generic) and Mail PDF (Generic) you can email PDF templates by selecting the template from the picklist in Templates or Attachments section. With the Mail…
Workflows
…mode of the existing workflow, clicking the Save as Template button and determining a name for the template. After this the template can be used when creating a new workflow….
Integrating Web Services
About this document This document provides a technical overview to developers for integrating third party applications with CRM-service. General We provide a SOAP API for your own applications and integrations….
Tags in Emails Sent by Module Tools
Tags in Emails Sent by Module Tools Tags are used in three places in the CRM: document templates, email templates and in certain module tools that send email. In addition…
Portal Settings
…All the email templates used in portal settings are created in Settings → Email Templates) Reset password template – the email template used, when the customer asks for a password…
Massmailing from Email Contact Portal (ECP)
…already active email templates in the portal, these can be used, or you can always choose to start with an empty template. On the Info tab, the following information needs…
Contact Center: Settings and Actions
…Copy agent settings from picklist. On the tabs Email templates and Survey templates you can activate survey and email templates made in the CRM for the campaign, the same way…
Campaigns
…added to the campaign after creating it, you must select the email template in this field. If there are contacts in the campaign before the email template is added, they…
Target Groups
…The person assigned to this group. If the target group relates to an email template, you will need to add the wanted email template to the field Send email template….
Mail Scanner
…up the email template, which is used in the emails. This is done in Settings → E-mail Templates by editing the Change Comments template (see the picture below). The picture…
Contact Center
…An agent can complete the contact’s information, which will then be updated in the CRM right after saving. It is possible to send the contacts email templates that are branded…
Setting up the Discussion Tool
…button (see the picture below). In the email notification picklist, you can select the email template (for more information about creating the templates, see Email Templates) and in the automatic…
Service Security Overview
…information, constantly monitoring and improving our application, systems and processes to meet the growing demands and challenges of security. This document outlines some of the mechanisms and processes we have…
General Terms
…File denotes documents of any kind (images, spreadsheets, text files, etc.) that are uploaded to the Service by the Client, and are usually associated with a particular Deal, Person or…
CRM-service CIWS Library
…class Program { static void Main(string[] args) { CrmSettings.SearchManager.SetBuffer(int.MaxValue); //code } } } All available methods All available methods can be found from CRM Integration Webservice documentation page: https://yourCrmSite/CrmIntegrationWebservice/service.php?class=documentation…
CRM-service Active Directory Integration
CRM-service Active Directory Integration General This document describes the high level design of Active Directory integration. The implementation of AD-integration covered in this document does not contain single sign on…
Module Tools
…Lead. In addition, there is also a guide for using tags in module tools that send email (e.g. Email document template, Notify User, Mail reminder): Tags in Emails sent by…
General Instructions for Support Portal
…e.g. documents or screenshots concerning a work order or support matter. The ticket is submitted with the Submit button. Commenting on a Ticket After submitting a support ticket, the communication…
Filters
…Creates a new filter. Copy – Copies the current filter to use as a template for a new one. Edit – Edits the current filter. Primarily you can only edit…
Account-Specific Budgets and Forecasts
…based front page views Business Intelligence module Custom report generator (self-made reports) Sales Dashboard reports To enable budgets, forecasts and potential invoicing forecasts, you have to activate templates for each…
System Access
…template by clicking the Copy button on the right user row. When you delete a user, you will also have to choose another user as an assignee for the deleted…
– CONTENTS –
…emails in the Email Contact Portal (ECP). — Content Management in Email Contact Portal Creating the emails and email templates in ECP. Synchronizing with Outlook and Google Calendar Google…