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Admin Guide

Contact Portal: Settings and Actions

Campaign Settings and Actions in Contact Portal In addition to the regular modules, an admin user in Contact Portal can see the Admin module, where it is possible to manage campaign settings. These include i.a. assigning the agents to campaigns, activating survey and email templates and determining tools and other settings for the campaign. The […]

Admin Guide

Email Contact Portal Admin Settings

Admin Settings in Email Contact Portal (ECP) In the admin settings of the Email Contact Portal, you can manage the following settings, among others: ECP users List types Web tracking Site settings Email sender addresses Licences. The admin settings can be found at the right edge of the top menu in the Settings section. Users In the Users’ […]

Admin Guide

List Types in ECP

Managing List Types in ECP Introduction The list types in ECP denote email unsubscription lists. Each of the target group imported into the portal is linked to one list type, depending on the email that will be sent to the group. This enables the contact to unsubscribe from e.g. marketing emails, but at the same time […]

Admin Guide

Portal Settings

Managing Portal Settings Introduction The Self-Service Portal is a portal for which you can grant access to your own customers. The modules and fields shown in the portal can mostly be managed in the CRM. Moreover, you can create several portal profiles and show them different amount of information if needed (e.g. only the main […]

Admin Guide

Public Registration for Invitation Events

Public Registration for Invitation Events The Self-Service Portal provides multiple options for gathering registrations for invitation events. For customers who sign in to the portal, you can grant access to browse events and sign up for them, and also to cancel their registration. On the other hand, the portal also enables you to activate public […]

Admin Guide

Reporting Contact Center Data in CRM

Reporting Call Results in CRM In addition to the numeric reports in the portal, the results of the calls performed in Contact Center and Contact Portal can also be reported in CRM. This can be done with the report generator and with related lists on the More Information tabs of Accounts, Contacts and Campaigns. Report […]

Admin Guide

Self-Service Portal

Self-Service Portal — What is It? The main focus of the CRM-service Self-Service Portal is to act as a service platform for the customers. The portal’s users are your own customers – that is, the people who have been saved as contacts in the CRM. The use of the portal may vary quite a lot, […]

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