General
DNS records are an important part of the functioning of any website. For more information on what DNS records are, see What DNS Means? In this guide, we will explain who is responsible for editing the DNS record, why you need to update the record, and what to do if you encounter problems delivering emails through our email server.
Who is responsible for editing the DNS record?
DNS records are the responsibility of the domain owner or domain administrator service. CRM-service does not provide website services to its customers, so depending on your organisation’s website hosting model, you will either need to edit the DNS records yourself or send an edit request to the party from whom you purchased the domain management services. For example, this could be the web hosting company that hosts your website. Many web hosts also offer the ability to edit DNS records through the web host’s control panel, allowing your organisation’s IT department or its equivalent to update the records.
Why does the CRM-service ask me to update my DNS records?
For CRM-service services, the DNS record needs to be modified in order for emails sent via the email service provided by CRM-service to be delivered. For more information on email security and guidance on how to set up records, see What SPF, DKIM and DMARC mean for your emails?
My emails are not delivered, what should I do?
So, you have read What do SPF, DKIM and DMARC mean for your emails? and Set email sending addresses and authentication methods articles and have edited your DNS TXT record according to the instructions given to you, but your emails still do not reach the recipient’s mailbox and are either rejected or end up in the spam folder. So, what to do now? We’ve put together a checklist below that you can go through to find out what could possibly be wrong.
- Check your DNS TXT record to make sure you have added the information as instructed.
- Check that the DNS record has been updated so that it is readable online. This can be done using various tools such as dmarcian’s free DMARC Domain Checker, which checks the functionality of both SPF, DKIM and DMARC.
- It is worth noting that the information added to the DNS TXT record is not immediately updated to be readable by the website. The update speed is affected by several factors, so it can vary from a few minutes to a few days.
- If, even after waiting, the TXT record has not been updated for reading, check that you have saved the DNS zone file for your domain name according to your provider’s instructions.
- If the TXT is OK and DMARC is active, check the DMARC reports to make sure that the messages have been sent correctly and that they pass the SPF and DKIM checks.
- Finally, you can contact our support – also report the results of the DMARC reports to speed up troubleshooting.