Contact Portal
General The Contact Portal is a part of the portals provided by CRM-service Oy. It includes modern functionalities, real-time connection...
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Contact Portal: Settings and Actions
General In addition to the regular modules, an admin user in the Contact Portal can see the Admin module, where it is... -
Contact Center – Super Transfer
General The super transfer is the call forwarding system in the Contact Center. Using this feature, agents can easily forward calls inside and... -
Contact Center – SMS Messages
General With the Contact Center SMS service, agents can easily send and answer SMS messages to customers. Messages can be... -
Reporting Contact Center Data in CRM
General In addition to the numeric reports in the portal, the results of the calls performed in Contact Center and Contact...