General
Answer calls wherever you are with the Contact Center Mobile App. The application works seamlessly together with the CRM and the desktop version of Contact Center.
The app has all the same features for making and receiving calls as the desktop app, excluding the admin settings.
Contact Center is available for Android and iOS phones.
App for Android
Get the Android App
App for Apple’s phones
Get the iOS App
Application settings
To ensure the smooth operation of the application, the required permissions must be granted when the application is deployed. We also recommend that you use the Show on top option so that the application remains active even when you are using other applications.
The Receive calls even when the application is closed option will wake up the application even when it is switched off. However, when using this option, it is worth remembering to set the agent’s working hours to match the time when they are expected to answer the phone, as this feature respects not only the phone number’s opening hours but also the agent’s working hours and the phone will not ring outside them even if the option is enabled.
If the settings are not set when the application is deployed, they can be edited afterwards. On Android, this is most easily done by going to the app’s details (hold down the app’s icon and then press i in the top right corner when the pop-up window appears) and adjusting the Permissions and Show on top.
iOS users can access custom app permissions from the Privacy and Protection section and, for each required component such as a microphone, give the app access from these settings. The Show on top option is not available for iOS phones, in which case we recommend using the Receive calls even when the app is closed option.