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What’s new?

Check out the information about the latest update of CRM-service
Release Notes

Popular Articles

  • Survey Themes
  • Surveys – Basic Guide
  • Survey Editor
  • Targets
  • Setting Up a New Survey

Tips

Need help with the terms or other tips? Check our basic guide.
Help & Glossary
  • Home Page Charts

    General With the CRM home page’s Chart elements, you can create graphical (or in table format) reports on the user’s...
  • Report Generator

    General The report generator can be used to create reports that combine information from different modules. The reports help you get a hold of the...
  • Sales Funnel

    General With the sales funnel, for example, offers can be displayed according to their stages in the sales funnel. A...
  • Home Page Elements: Work hour reporting

    General Users can add elements aka widgets to their system’s front page and two of those elements are linked to the...
  • Reporting Contact Center Data in CRM

    General In addition to the numeric reports in the portal, the results of the calls performed in Contact Center and Contact...
  • Configuring GDPR Tools

    General The European Union’s general data protection regulation (GDPR) came into force in May 2018 and placed demands on how...
  • Related Lists

    General The More Information tabs in each module have permanent default views, which show information related to the entity. Even though...
  • Searching for Duplicates with the Report Generator

    General The report generator can be used in cases where you want to find out if there are duplicates in your...
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