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What’s new?

Check out the information about the latest update of CRM-service
Release Notes

Popular Articles

  • Survey Themes
  • Surveys – Basic Guide
  • Survey Editor
  • Targets
  • Setting Up a New Survey

Tips

Need help with the terms or other tips? Check our basic guide.
Help & Glossary
  • Field name variants Legacy vs REST/CRM2

    General Some field names are different when using them in integrations, module tool parameters, or on dynamic field formulas. How...
  • CSV Import

    General CSV data importing is supported in many modules in the CRM system. CSV data import can be used in the...
  • Dynamic Field Formulas

    General With Dynamic Field Formulas, you can for example count values, create conditional clauses, edit fields’ information, etc. within a...
  • Entity’s Owner

    General In the CRM-service system there is only one owner or assignee for every entity (Account, Contact, Sales Order, etc.). The...
  • Field Translations

    General The default language in the CRM system is English and therefore some of the fields in the modules may...
  • Examples of Dynamic Field Formulas

    General This page contains examples of the most commonly used Dynamic field formulas. The formulas might not be suitable for...
  • Related Lists

    General The More Information tabs in each module have permanent default views, which show information related to the entity. Even though...
  • Formatted Text Area

    General Formatted Text Area is designed to give the user more freedom to format the text in the Description fields....
  • Entity Field Change Log

    General When enabled, the entity field change log allows the system to show the changes made in the entity card’s...
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